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We're here to help you find the piece that moves with you.
Our Client Care team is available Monday to Saturday, 9:00 AM – 6:00 PM. We’ll respond to all enquiries as soon as possible.
Quick answers to the questions we hear most. Can't find what you're looking for? Our client care team is always here to help.
We currently ship across Lebanon, with international shipping coming soon.
Shipping costs are calculated at checkout. Complimentary shipping applies to orders of 2 bags or more.
Orders are processed within 1–3 business days.
Delivery times vary depending on your location. You'll receive tracking details once your order has been dispatched.
Returns are accepted only in the case of a manufacturing defect or an incorrect item received.
Please contact us within 48 hours of delivery at hello@jsquaredbrand.com, including your order number and photos of the issue. Our team will review your request and be happy to assist.
Spot clean with a soft, damp cloth. Allow to air dry naturally. Use a lint roller to remove dust and lint. Do not machine wash or hand wash. Do not bleach, tumble dry or iron.
Each bag comes with a matching detachable pouch and is thoughtfully packaged.
Yes. You'll receive tracking information as soon as your order has been dispatched.
You can reach us anytime at hello@jsquaredbrand.com, and we'll get back to you as soon as possible.